Privacy Policy

Surveyi.com is committed to preserving the privacy of all visitors to our website at www.Surveyi.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information we Collect from you

When you visit, register or order products or services at Surveyi.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We do not store any financial information at Surveyi.com such as credit card or bank details .

If you are a survey respondent, we may collect information from you of a varying nature depending on the questions our clients choose to ask.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor telephone calls.

Use of your Information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services but only if you have indicated during the signup process that you would like to be contacted on this basis.

Disclosure of your Information

We handle your information differently depending on our relationship with you.  If you are a survey respondent or a client of Surveyi, please see the applicable section below for information.

Survey Respondents

Surveyi acts as a data processor on behalf of our clients.  Your data will be made available only to the data controller, who is the individual or organisation with whom you have authorised to collect data from you by way of a survey created by the data controller.  Surveyi staff only have interaction with your data in the case of a technical issue and for a specific reason.  In each case this is authorised by the data controller.

We will not transfer your data outside of the European Economic Area.

Clients of Surveyi

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Where you have requested an interest during the registration processs, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let our customer services team know via the contact page.

Clients and Survey Respondents

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Cookies

Cookies are small amounts of information which we may store on your computer.

Our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. We only use cookies for essential site functions, and also for monitoring non identifiable page traffic levels. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you will not be able to use most features on our site. For more information please see our cookies policy

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact the customer services team via the contacts page. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to our customer services team via our contact page.